This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand how your information is handled.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under the licensing conditions set by the Anjouan Gaming Authority. During transaction processing, we may also collect data related to the payment method you use — for example, partial card details or cryptocurrency wallet references — solely to complete and record those transactions accurately.

We also gather technical data as you interact with our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to maintain the security and stability of the platform, detect unusual or potentially fraudulent behaviour, and ensure that the service functions correctly for you. Cookies are used to manage your session and remember your preferences; you can adjust your cookie settings through your browser at any time, though doing so may affect how certain features of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with strictly controlled internal access. Only members of our team who have a clear operational need to access your information are permitted to do so.

We do not sell your personal data to third parties. There are, however, limited and specific circumstances in which your data may be shared externally. These include sharing with payment gateway providers to process your transactions, identity verification services used to confirm your eligibility to play, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a prolonged period of inactivity, we retain records for the period required by our regulatory obligations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe and in accordance with our data protection commitments to UK-based players.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email before those changes take effect. We encourage you to review this page periodically to stay informed about how we handle your data.